COURSE DESCRIPTION:  The areas covered will include definition of an office, its purpose and functions, differentiating between administration and management, aspect of management process, office skills, procedures and responsibilities of an executive secretary/office administrator,  organization dynamics, levels in the organizational hierarchy and relationships, departmentation, office environment, organization and methods(O & M); Business ethics definition, business environment, factors affecting business ethics, applying ethics in different fields, consequences of unethical behavior – case study for illustration ‘The Enron scandal’, setting codes of business ethics, examples of codes of ethics, codes for corporations and non-profit organizations; History of public relations, definition of Public relations, the publics and opinion leaders, the images in public relations, differences between public relations, advertising, and marketing, PR  and propaganda, types of PR departments, PR and press relations, the importance of human relations, work and motivational theories, types of groups, work frustrations, stress, causes and remedy, and managing conflicts.  Prerequisites:  OFAD217, OFAD307, and MKTG310.