Customer Care and Relationship Management
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Course data
Introduction
Announcements
Course Outline - NEC
Topic 1
Customer Care
Topic 2
Customer Satisfaction
Topic 3
Meeting Customers’ Expectations
Topic 4
Meeting and Exceeding Customer needs
Topic 5
Measuring Customer Satisfactions
Assignment - Customer Care and Relationship Management
Topic 6
Customer Complaint
Topic 7
Relationship Marketing
Topic 8
How to Retain Customers
Topic 9
Benefits of Relationship Marketing to Organizations
Topic 10
Customer Care Ethics
Topic 11
Retailers
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Customer Care and Relationship Management
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University of Eastern Africa, Baraton - eLearning
Course info
Home
Courses
2nd Semester 2019/2020
School of Business
Department of Management
Customer Care and Relationship Management
Summary
Customer Care and Relationship Management
Teacher:
Miyayo Yunia